Safe and Aware Gaming

Responsible Gaming Commitment

At hazy, we believe entertainment is meaningful only when it stays within control. On this page you will find tools to set limits, signs to watch out for, and ways to get support.

21+ This platform is for individuals aged 21 and above only.

Online gaming and betting are a familiar leisure activity for many. However, to keep this entertainment enjoyable, it is important to follow clear limits. At hazy, we do not just offer a gaming experience — we want you to enjoy every session in a healthy and aware way.

Responsible gaming means knowing yourself — how much time and money is normal for you to spend, where you should stop, and when you need to seek help. hazy's Terms and Conditions clearly state that this platform is for adults only — the minimum age is 21.

Chasing losses, placing larger bets to recover a deficit, or neglecting daily responsibilities because of gaming — these are early warning signs of a problem. In such situations, contact hazy's 24/7 live chat support — our team is ready to assist in both Bangla and English.

Under our Privacy Policy, your personal information and account activity are kept fully secure. Requests for self-exclusion or limit-setting are handled with the same confidentiality.

If you have any questions about your own gaming behaviour or that of someone close to you, check our FAQ section — common questions about responsible gaming are answered there in plain language.

Tools to Keep Yourself in Control

Deposit Limit

Set a maximum amount for daily, weekly or monthly deposits. Once a limit is set it takes effect immediately and cannot be increased — it can only be reduced.

Deposit Control

Session Time Limit

Decide in advance how many hours you will be active each day. When the set time is up, the platform will log you out automatically.

Time Control

Temporary Break

Temporarily close your account for a set period — from 24 hours up to 30 days. No betting or deposits will be possible during the break.

Temporary Suspension

Self-Exclusion

If you are experiencing long-term issues, choose a lasting self-exclusion. This option applies for a minimum of six months and cannot easily be reversed.

Long-Term Protection

Activity Review

View your deposit, withdrawal and betting history for the past 30, 90 or 365 days. Having a clear picture of your own habits is the first step to playing with awareness.

Transparency

Direct Support

Contact our 24/7 live chat to activate any tool or get advice on responsible gaming. You can speak in Bangla — no hesitation needed.

Direct Support

Warning Signs of a Problem

If you notice any of the following in yourself, pause and seek support.

  • You keep placing larger bets to chase losses, but the situation keeps getting worse.
  • You are using money meant for household or emergency expenses beyond what you set aside for gaming.
  • You are hiding your gaming habits from family or friends, or lying about them.
  • You are spending long hours gaming while neglecting work, studies or family responsibilities.
  • When you are not gaming, you feel restless, irritable or unable to concentrate.
  • You are developing a tendency to borrow money or dip into savings to keep playing.
  • You want to stop gaming but find you cannot control yourself.

Where to Find Support

hazy Live Chat Support

hazy's live chat is available 24 hours a day, 7 days a week in Bangla and English. Share any concern about deposit limits, self-exclusion or anything else — the team will help you take the right steps.

Contact by Email

Support is also available by email alongside live chat. Write to us with the details and our team will reply directly. Contact address: [email protected]

Family and Trusted Ones

Sometimes talking to someone close to you is the most effective step. Let a family member or trusted friend know — asking for help without hesitation is not weakness, it takes courage.

Professional Advice

Seeing a mental health specialist or counsellor can be a straightforward solution. Mental health services in Bangladesh are increasingly accessible — you can seek advice at both government and private hospitals.

hazy's Commitment to Responsible Gaming

What We Do

  • Age is verified at account registration — no one under 21 can register.
  • Deposit limits, session limits and self-exclusion are available directly from account settings.
  • If unusual gaming patterns are identified, our team will reach out to you when needed.
  • Sending bonuses or promotional messages is completely suspended during self-exclusion.
  • The support team speaks Bangla and is specially trained on responsible gaming.
  • You can view your complete account activity history at any time.

Games Are for Entertainment Only

Whatever is on offer at hazy — slots, live casino or cricket betting — the main purpose is entertainment. It is wiser not to see gaming as the only or reliable way to earn money. There is no guarantee of winning — keep that in mind before you start playing.

Protecting Minors

If anyone under 21 is in your household, make sure they do not have access to your account. Use password protection on your device and never share your login details. The account is strictly personal — if anyone else uses it, the responsibility is yours.

When to Take a Break

Take a break once every hour while gaming. Do not play when you are under financial pressure or emotional stress — your decision-making is weakened in that state and the risk of losing more increases. Stop when your set budget runs out — that is playing sensibly.

A Simple Method to Set a Budget

  • Subtract your necessary expenses from your monthly income and set aside a small portion of what remains for entertainment.
  • Never deposit more than that set amount.
  • Withdraw winnings first rather than betting them again.
  • Do not increase your budget in an attempt to recover losses.

Questions About Responsible Gaming

After logging into your account, go to the "Responsible Gaming" section in Settings. There you will find options to set daily, weekly or monthly deposit limits. Reducing a limit takes effect immediately; requests to increase a limit are subject to a set processing delay. Contact live chat for any assistance.

Yes. When self-exclusion is activated, the account is closed for betting and deposits, but your existing balance remains protected. All bonuses and promotional communications are also suspended during the exclusion period. Contact support to withdraw — your funds will be returned through the designated process.

Self-exclusion is normally carried out by the account holder. However, if you are concerned about a family member, let our support team know — they will guide you through the next steps and explain the verification process required.

Mental health services are available at both government and private hospitals in Bangladesh. Seeing a mental health specialist or psychologist is completely normal — addiction is a treatable condition. In addition, the hazy support team can help ensure the strongest account-level protections are in place for you.

No. The minimum age for all casino and betting activity on hazy is 21. Age is verified at registration and may be checked again at a later stage. Any account found to belong to a minor will be closed.

A temporary break is short-term — from 24 hours up to 30 days. Once the set period ends, the account becomes active again automatically. Self-exclusion is long-term — a minimum of six months — and reactivating the account after the period ends requires additional verification. For serious issues, self-exclusion is the right option.

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