hazy's Privacy Policy

hazy is an online gaming and betting platform operating for users in Bangladesh. Protecting your privacy is our highest priority. This privacy policy explains what types of information we collect, how that information is used, with whom it may be shared, and what rights you have.

This policy applies to the hazyapp.cam website, hazy's Android and iOS applications, and any related digital services we offer. By registering on our platform or using our services, you are considered to have read and accepted the terms of this policy.

To learn the full terms of hazy's services, please read our Terms and Conditions, which contain complete guidelines on account use, transactions, and gaming activities.

hazy collects user information at various stages. This information comes from three main sources:

2.1 Information You Provide Directly

Information you provide yourself during registration, deposit and withdrawal processes, or when contacting our support team:

• Full name and date of birth (for age verification — confirmation of 21+ age)
• Mobile number and email address
• Password (stored in encrypted form — never readable in plain text)
• National ID or passport number (when identity verification is required)
• bKash, Nagad or Rocket mobile banking account number

2.2 Automatically Collected Information

Information collected automatically when you use our platform:

• IP address and device type
• Browser and operating system information
• Session duration, page visit history and click patterns
• Cookie and local storage data

2.3 Information Received from Third Parties

We may receive relevant information from payment gateways, identity verification services, or fraud prevention technology providers. This third-party information is used only to ensure security and service quality.

Collected information is used for the following purposes:

1. Account management: Registration, login verification, password recovery, and ensuring account security.
2. Payment processing: Completing deposits and withdrawals via bKash, Nagad and Rocket.
3. Age and identity verification: Confirming identity to prevent service being provided to anyone under 21.
4. Support services: Resolving your issues through live chat and email channels.
5. Promotional communications: Informing you about bonuses, offers and updates if you have given your consent.
6. Fraud prevention: Detecting suspicious transactions or account activity.
7. Service improvement: Analysing user experience to improve the platform.
8. Legal compliance: Fulfilling the obligation to retain and disclose information as required by applicable law.

hazy has put in place high-standard technical measures to protect your personal information. Our servers and databases are secured with SSL encryption, which prevents unauthorised access by third parties.

4.1 Encryption and Security Layers

All payment transactions are completed through encrypted channels using TLS technology. Passwords are never stored in plain readable form — a one-way hash algorithm is used. Regular security audits are conducted on our systems.

4.2 Retention Period

Your information is retained for as long as your account is active. Even after an account is closed, certain information may be kept for a defined period to meet legal obligations. Once the required period has passed, information is securely deleted or anonymised.

4.3 Response to a Data Breach

If a security incident occurs, we will notify affected users as quickly as possible and take immediate steps to reduce the risk.

hazy does not sell your personal information or transfer it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

• Payment providers: Information necessary to complete transactions via bKash, Nagad and Rocket is shared with the relevant mobile banking provider.
• Technology and infrastructure partners: Providers of services such as hosting, security analysis, or user verification may receive limited information under contract.
• Legal authorities: Information may be provided under a valid court order or legal obligation.
• Fraud prevention: Limited information may be shared with security partners to detect multiple accounts or fraudulent activity.

Before sharing information with any third party, we ensure that they adhere to privacy standards equivalent to our own.

Cookies and similar technologies are used on the hazy website and application. These help personalise your experience and improve the functionality of the platform.

6.1 Types of Cookies

• Essential cookies: Required to maintain login sessions and ensure security — these cannot be disabled.
• Functional cookies: Used to remember language preferences and user settings.
• Analytics cookies: Used to understand platform usage patterns — no personal identity is linked.

6.2 Cookie Control

You can turn off non-essential cookies from your browser settings. However, disabling cookies entirely may cause some platform features to not work correctly.

As a user of the hazy platform, you have the following rights over your own information:

1. Right to know: If you want to know what information we hold about you, contact our support team.
2. Right to correction: You can request that any inaccuracies in your information be corrected.
3. Right to deletion: In certain circumstances you can request that your information be deleted, though this right may be limited for information covered by legal obligations.
4. Right to object to processing: You can object to promotional communications or to certain processing of your information.
5. Right to data portability: You can request a copy of your information or ask for it to be transferred to another service.

To exercise these rights, contact our support team directly. We will respond to all requests within a reasonable time.

hazy's services are for persons aged 21 or over only. We do not knowingly collect personal information from anyone under the age of 21. Age verification is mandatory at the time of registration.

If a person opens an account by providing false information and is later found to be a minor, that account will be closed immediately and any collected information will be securely deleted.

Our Responsible Gaming guidelines contain detailed advice on gaming responsibly and protecting minors, and every user should read them.

To operate our services, your information may be stored on servers located outside Bangladesh. In such cases, we ensure that the necessary international data protection standards are maintained and that contractual safeguards are in place.

Regardless of where information is stored, the standards and protections set out in this privacy policy apply everywhere.

hazy reserves the right to update this privacy policy when necessary. For significant changes, we will send a notice to your registered email or mobile number, or display a clear notification on the platform.

Continuing to use the platform after a policy change means you have accepted the updated policy. We therefore recommend that you revisit this page regularly.

If you have any questions, comments or complaints about this privacy policy, please contact our support team:

• Live Chat: 24 hours a day, 7 days a week — directly from any page on the platform
• Email: [email protected]
• Language: Support is available in both Bengali and English

To learn more about us and the history and goals of the hazy platform, visit our About Us page.

For quick answers to common questions, visit our FAQ section, where the most frequently asked questions about accounts, payments and gaming are answered.