hazy Terms and Conditions

hazy is an online gaming and sports betting platform. These terms and conditions form the legal agreement between hazy and the user. Using the platform means you fully accept these terms, and any future changes will also apply.

hazy is committed to providing a secure and trustworthy gaming environment for Bangladeshi users. For more details about us, visit our About Us page. This document may be updated from time to time; registered users will be notified by email of any significant changes.

These terms are written in Bengali and will be interpreted in accordance with the laws of Bangladesh. In the event of a dispute over any clause, the platform's interpretation will be considered final.

2.1 Age Limit and Eligibility Requirements

To open an account on hazy, you must be at least 21 years old. This is a non-negotiable condition of the platform. To verify age, hazy may request a copy of your national ID card or other government-issued identity document at any time.

• Each individual may open only one account.
• All information provided at the time of account registration must be true and accurate.
• Transferring or lending your account to another person is strictly prohibited.
• Keeping your account password and login details confidential is your own responsibility.

2.2 Identity Verification

hazy uses OTP, email verification and other identity verification processes. If an account is opened with incorrect or false information, hazy reserves the right to seize that account and all funds associated with it.

3.1 Payment Methods

hazy currently supports deposits and withdrawals via bKash, Nagad and Rocket. The minimum deposit amount is ৳100 and the minimum withdrawal amount is ৳500.

3.2 Withdrawal Timeframe

Under normal circumstances, withdrawals take between 10 and 45 minutes to complete. However, if additional verification is required, this time may increase.

3.3 Financial Security

All financial transactions are secured by SSL technology. How your financial information is stored and used is described in detail in our Privacy Policy. Payments sent through third parties or from another person's account are not accepted.

• The source of deposits must be legitimate.
• In the case of suspicious transactions, hazy may temporarily suspend the account.
• Identity verification on the account must be completed before submitting a withdrawal request.
• If there is a problem with any transaction, support is available 24/7 via live chat or email.

4.1 Welcome Bonus

hazy offers new members a 120% first-deposit bonus of up to ৳20,000. The wagering requirement for the bonus is 25 times the bonus amount. Example: A deposit of ৳1,000 earns a ৳1,200 bonus, giving a total balance of ৳2,200, and ৳1,200 × 25 = ৳30,000 must be wagered before withdrawal.

4.2 Other Promotions

In addition to the welcome bonus, hazy offers the following promotions:

• hazy Weekly Reload Festival — 50% bonus on deposits once per week, up to ৳10,000, wagering 20x.
• hazy Slots Fun Bonus — 75% bonus on slot deposits once per day, up to ৳8,000, wagering 25x.
• hazy Cricket Fever Reward — 60% bonus on cricket events, up to ৳12,000, wagering 18x.
• hazy Birthday Special Gift — up to ৳2,000 on your annual birthday, wagering 10x.
• hazy Refer a Friend — up to ৳3,000 per successful referral, wagering 12x.

4.3 Bonus Terms of Use

The hazy VIP program has three tiers: Bronze, Silver and Gold. Each tier provides weekly cashback, calculated based on that week's net losses.

• Bronze — up to 0.3% weekly cashback.
• Silver — up to 0.5% weekly cashback. Example: A net loss of ৳20,000 in a week gives ৳20,000 × 0.5% = ৳100 cashback.
• Gold — up to 0.8% weekly cashback.

You can move up to a higher tier through active and regular play. hazy may change VIP benefits and cashback payment rules at any time; members will be informed before any changes take effect.

The following activities are strictly prohibited on the hazy platform:

• Operating an account using another person's identity.
• Opening multiple accounts with the intent to exploit the bonus system.
• Using automated software, bots or any unauthorised technology.
• Any attempt to compromise the platform's security systems.
• Defrauding or threatening other users.
• Depositing funds from illegal sources.

If any of the above activities are detected, the relevant account will be permanently closed and all funds in the account will be seized.

hazy believes that gaming should be a form of entertainment, not an addiction. For this reason, we place the highest importance on responsible gaming. Users can control their own deposit limits, session time and bet amounts.

If you feel that gaming is affecting your daily life, please read our responsible gaming guidelines and use the temporary break or self-exclusion feature if needed.

• Opening an account for anyone under 21 years of age is strictly prohibited.
• Avoid placing bets beyond your financial means.
• Gaming should not be treated as a source of income.
• If needed, the hazy support team provides assistance 24/7.

All content on the hazy platform — logos, designs, software, text, graphics and databases — is the exclusive property of hazy. No part of this content may be reproduced, distributed or used commercially without written permission from hazy.

Content belonging to third-party game providers such as Pragmatic Play, PG Soft, JILI, Evolution and others remains their own property. hazy operates those games solely on the basis of agreements with them.

hazy takes the utmost care in collecting and using users' personal information. How your information is collected, how long it is stored, and the circumstances in which it may be shared with third parties are all clearly stated in our privacy policy. To learn more about data protection, read our Privacy Policy.

10.1 Suspension by hazy

hazy may temporarily or permanently close an account in the following circumstances:

• If evidence of a breach of terms and conditions is found.
• If suspicious or unusual activity is observed on the account.
• If the identity verification process fails.
• If the account has been inactive for an extended period.

10.2 Cancellation by the User

Any user may request to cancel their own account. Any available balance must be withdrawn before making the request. Account cancellation requests can be made via live chat or email.

If a game is interrupted mid-play due to server problems, internet disruption, software errors or issues with a third-party game provider, the stake for that bet will be refunded or settled in accordance with the applicable rules. hazy reserves the right to reject any winnings claim that exploits an intentional technical error.

Any complaint related to a technical issue must be reported to the support team within 24 hours. Complaints submitted after this period may not be considered.

hazy is not responsible for financial losses incurred through gaming. The platform operates for entertainment purposes and no guarantee of winnings is given. Users participate voluntarily and at their own risk.

If you have any questions about these terms, please contact the hazy customer support team. Support is available in both Bengali and English:

• Live Chat: 24/7, seven days a week.
• Email: [email protected]

For general enquiries, visit our FAQ page — answers to many questions are already provided there.

hazy reserves the right to change, add to or remove these terms and conditions at any time. For significant changes, members will be notified in advance by email or via a notification on the platform.

If you continue to use the platform after updated terms have been published, you will be considered to have accepted the new terms. We therefore recommend checking this page periodically.